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Support Article

CPM Unable to wrap up interaction when reopening



You want CPM to correctly save the state of the Interaction in case of extreme failure situations (e.g., power failure, bluescreen, user killing the process by means of task manager)

Error Messages

no error message, just unable to resolve the interaction after restarting CPM and reopening the Interaction.

Steps to Reproduce

  1. Create an Interaction with the wrap-up in progress
  2. Power down the computer

Root Cause

The root cause of this problem is software use/operation error. This version of CPM does not have the "High Availability" features that are required to correctly preserve the state of the Interaction.  


Upgrading to the 7.1 release will provide these HA features.

Published January 31, 2016 - Updated December 2, 2021

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