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Support Article

CPMSearchResultsKC – Declare_AgentStatus does not exist



Running a Service Intent in CPM the error appears in the log below error. 
OperatorName - The access group in Declare_AgentStatus Page does not contain Pega-SearchEngine Ruleset 
at com.pegarules.generated.activity.ra_action_cpmsearchresultskc_9a95fdc2925014b850a22355a75932d7.step22_circum0 

Steps to Reproduce

Running a Service Intent in CPM the error appears in the log.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules RULE-OBJ-ACTIVITY EMBED- CPMSEARCHRESULTSKC


HFix-10249 : CPMSearchResultsKC – Declare_AgentStatus does not exist
To fix this issue we commented out line 22 where the exception for search is no longer needed in Pega 7.

Published January 31, 2016 - Updated December 2, 2021

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