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Support Article

CPMSearchResultsKC – Declare_AgentStatus does not exist

SA-3173

Summary



Running a Service Intent in CPM the error appears in the log below error. 
111.222.333.44|127.0.0.1
OperatorName - The access group in Declare_AgentStatus Page does not contain Pega-SearchEngine Ruleset 
java.lang.NullPointerException 
at com.pegarules.generated.activity.ra_action_cpmsearchresultskc_9a95fdc2925014b850a22355a75932d7.step22_circum0 
(ra_action_cpmsearchresultskc_9a95fdc2925014b850a22355a75932d7.java:2033)


Steps to Reproduce


Running a Service Intent in CPM the error appears in the log.


Root Cause


The root cause of this problem is a defect in Pegasystems’ code/rules RULE-OBJ-ACTIVITY EMBED- CPMSEARCHRESULTSKC


Resolution


HFix-10249 : CPMSearchResultsKC – Declare_AgentStatus does not exist
To fix this issue we commented out line 22 where the exception for search is no longer needed in Pega 7.
Suggest Edit

Published January 31, 2016 - Updated December 2, 2021

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