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Support Article

CPM_tabbednavigation JS error with Wrap Up button

SA-1181

Summary



While using CPM version 7.1 ML2. CPM Wrap Up button doesn't work - it shows an error in the status bar of Internet Explorer (only while using IE8).

This is OOTB button, nothing has been modified from standard MyCaCo application.
Not able to test on any other IE version as not accessible
The error only happens when WrapUpInFlightWarning is set to “true” in CAApplicationSettings map value.

Error Messages



Object doesn't support this property or method : pega_cpm_tabbednavigation_186896475.js!!.js

Steps to Reproduce

  • Login as CASysAdmin
  • Launch CPM CSR Portal
  • Start a new Phone interaction
  • Go through customer identification and verification
  • Start any service process, e.g. Address Change
  • Press Wrap Up button

Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules. PEGA_CPM_TABBEDNAVIGATION


Resolution



This issue is resolved via a hot fix, HFIX-9808 which resolves the bug found where Wrap Up button doesn't work when Service process in flight.
Suggest Edit

Published January 31, 2016 - Updated December 2, 2021

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