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Creation of case fails with an exception



Creation of case fails with an exception.

Error Messages

618 [ PegaRULES-Batch-5] [ STANDARD] [ ] [ CPSX] ( internal.mgmt.Executable) ERROR - Exception java.lang.NullPointerException at com.pegarules.generated.activity.ra_action_pzcreatethumbnail_6a6fcbd2f267decbfd5f03de11625b9c.step2_circum0( ~[?:?] at com.pegarules.generated.activity.ra_action_pzcreatethumbnail_6a6fcbd2f267decbfd5f03de11625b9c.perform( ~[?:?]at com.pega.pegarules.session.internal.mgmt.Executable.doActivity( ~[prprivate.jar:?]at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity( ~[prprivate.jar:?]at com.pegarules.generated.activity.ra_action_pzcreatefilepostinner_ba8de8a57ba80a0863bd5370de48db51.step9_circum0( ~[?:?]


Steps to Reproduce

Create an EmailTriage case with attachments.

Root Cause

A defect in Pegasystems’ code or rules. A defect in the image file results in the invocation of returning an unexpected null without error. The code considers a non-null return.


Apply HFix-56753.


Published March 28, 2020 - Updated December 2, 2021

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