Support Article
Creation of case fails with an exception
Summary
Creation of case fails with an exception.
Error Messages
618 [ PegaRULES-Batch-5] [ STANDARD] [ ] [ CPSX] ( internal.mgmt.Executable) ERROR - Exception java.lang.NullPointerException at com.pegarules.generated.activity.ra_action_pzcreatethumbnail_6a6fcbd2f267decbfd5f03de11625b9c.step2_circum0(ra_action_pzcreatethumbnail_6a6fcbd2f267decbfd5f03de11625b9c.java:310) ~[?:?] at com.pegarules.generated.activity.ra_action_pzcreatethumbnail_6a6fcbd2f267decbfd5f03de11625b9c.perform(ra_action_pzcreatethumbnail_6a6fcbd2f267decbfd5f03de11625b9c.java:93) ~[?:?]at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3421) ~[prprivate.jar:?]at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10794) ~[prprivate.jar:?]at com.pegarules.generated.activity.ra_action_pzcreatefilepostinner_ba8de8a57ba80a0863bd5370de48db51.step9_circum0(ra_action_pzcreatefilepostinner_ba8de8a57ba80a0863bd5370de48db51.java:993) ~[?:?]
Steps to Reproduce
Create an EmailTriage case with attachments.
Root Cause
A defect in Pegasystems’ code or rules. A defect in the image file results in the invocation of javax.imageio.ImageIO.read(arrayInputStream) returning an unexpected null without error. The code considers a non-null return.
Resolution
Apply HFix-56753.
Published March 28, 2020 - Updated December 2, 2021
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