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Support Article

Creation date in the case attachment always displays in GMT

SA-66257

Summary



The creation date in the case attachment always displays in the GMT format and does not consider the user locale.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Set the user timezone to a different one from the server 
  2. Create a case
  3. Add a URL in the media content
  4. Check the time in the case attachments


Root Cause



A defect in Pegasystems’ code or rules.


Resolution

Perform the following local-change:

Replace below code in pyAttachmentFeedDescription in UI Kit: 


try{ 
String createDateTime = primary.getString("pxCreateDateTime"); 
java.text.SimpleDateFormat simpleDateFormat = new java.text.SimpleDateFormat("yyyyMMdd'T'HHmmss", Locale.getDefault()); 
Date parsedDate = simpleDateFormat.parse(createDateTime); 

java.text.SimpleDateFormat dateFormat = new java.text.SimpleDateFormat("MMM. dd, yyyy hh:mm aa"); 
formattedDate = dateFormat.format(parsedDate);
} catch(Exception e) { 



With: 

try{ 
formattedDate = pega_rules_datetime.FormatDateTime(primary.getString("pxCreateDateTime"),"MMM dd, yyyy hh:mm aa z",null,null); 
} catch(Exception e) { 

}



Alternatively, upgrade to UI Kit- 8.1.

 

Suggest Edit

Published October 12, 2018 - Updated December 2, 2021

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