CSR is not prompted when a chat session is disconnected by user
CSR is not prompted when a chat session is disconnected by the user. Even after disconnection, the CSR is able to enter messages which however, do not reach the user.
Steps to Reproduce
- Log in to the application and initiate a chat
- Turn off the user WiFi and do not reconnect
- Send chat messages to the disconnected chat
A defect in Pegasystems’ code or rules. The interval to display the error message was 2-4 minutes.
Published August 24, 2018 - Updated December 2, 2021
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