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Support Article

CSR's new or latest name does not display

SA-51657

Summary



CSR's new or latest name does not display.


Error Messages



Not Applicable


Steps to Reproduce

  1. Log in to the Chat server.
  2. Log in with a display name for the session. Complete a full chat session and log out. Close the browser.
  3. Log in with a different display name. Start the chat session.

Root Cause



A defect in Pegasystems’ code or rules.


Resolution



Apply HFix-41645.


Suggest Edit

Published March 22, 2018 - Updated December 2, 2021

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