Support Article
CSR's new or latest name does not display
SA-51657
Summary
CSR's new or latest name does not display.
Error Messages
Not Applicable
Steps to Reproduce
- Log in to the Chat server.
- Log in with a display name for the session. Complete a full chat session and log out. Close the browser.
- Log in with a different display name. Start the chat session.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-41645.
Tags:
Published March 22, 2018 - Updated December 2, 2021
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