Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

CTI Duplicate Sub-Menu Entries Warm Transfer

SA-11862

Summary



You notice that when hovering over the warm transfer menu item on the CTI toolbar that a submenu item appears with the same text.

Error Messages



Not Applicable

Steps to Reproduce

  1. Login to CTI
  2. Accept a incoming call
  3. Check the call control menu opens

Root Cause



This is expected behavior.

Resolution


This is out of the box behavior as seen in the implementation guide  (pg. 9-12)
https://pdn.pega.com/documents/customer-process-manager-cpm-713-implementation-guide
 
This menu is added within JS.
Function :setTransferWithInteractionOptionsXML  file: webwb • pega_cti_callEventHandler • js
 

 
Suggest Edit

Published July 7, 2015 - Updated December 2, 2021

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us