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Support Article

CTI Duplicate Sub-Menu Entries Warm Transfer



You notice that when hovering over the warm transfer menu item on the CTI toolbar that a submenu item appears with the same text.

Error Messages

Not Applicable

Steps to Reproduce

  1. Login to CTI
  2. Accept a incoming call
  3. Check the call control menu opens

Root Cause

This is expected behavior.


This is out of the box behavior as seen in the implementation guide  (pg. 9-12)
This menu is added within JS.
Function :setTransferWithInteractionOptionsXML  file: webwb • pega_cti_callEventHandler • js


Published July 7, 2015 - Updated December 2, 2021

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