Support Article

CTI Error on the logout screen and in status bar

SA-28521

Summary



The below error sporadically appears on logout or in the browser status bar when using Chrome

{"puPegaCTIErrpr":"Good","pxObjClass":"ChannelServices-Devices-Phone-UI","pyPageExists":"true","pyLoggingEnabled":"false"}}


Error Messages



{"puPegaCTIErrpr":"Good","pxObjClass":"ChannelServices-Devices-Phone-UI","pyPageExists":"true","pyLoggingEnabled":"false"}}


Steps to Reproduce



Not Applicable


Root Cause



This is a known bug. The way the initialize activity is being called from a flow action is causing the message which in turn is being displayed by chrome. The flow action / activities are invoked prior to the CTI JS running, so it generates this message. Chrome in the current releases has started to display this message to the screen.
 

Resolution



Local Change: 
Comment out the SendResponse (step 10) from ChannelServices-Device-Phone-UI.Initialize
 

Published September 27, 2016 - Updated October 28, 2016

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