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Support Article

CTI Error on the logout screen and in status bar



The below error sporadically appears on logout or in the browser status bar when using Chrome


Error Messages


Steps to Reproduce

Not Applicable

Root Cause

This is a known bug. The way the initialize activity is being called from a flow action is causing the message which in turn is being displayed by chrome. The flow action / activities are invoked prior to the CTI JS running, so it generates this message. Chrome in the current releases has started to display this message to the screen.


Local Change: 
Comment out the SendResponse (step 10) from ChannelServices-Device-Phone-UI.Initialize

Published October 29, 2016 - Updated December 2, 2021

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