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Support Article

CTI Phone Control should be anchored with CPM 7.1.3



In CPM Interaction portal, CTI phone controller scrolls on scrolling down the Interaction. But the CTI phone controller must be static and not scroll.

Error Messages

Not Applicable.

Steps to Reproduce

1. Login to the system and launch Interaction portal.
2. Open an interaction and login to CTI phone controller.
3. Scroll down the UI and observe that the CTI phone controller also scrolls.

Root Cause

An issue in the custom application code or rules cpm-overrides.
Developer has customized the CSS properties so that scroll bar is applied to the entire page including the CTI phone controll and Interaction header which is causing the scroll bar to appear for entire page.
The scroll should be applied for only member 360 form.

Overflow of the entire page body is set as below.

BODY.screen-layout-body {
  overflow-y:auto !important;


Remove the following code:

BODY.screen-layout-body {
  overflow-y:auto !important;

Add the following code to get a scroll for member 360 view(Iframe body):

overflow:auto !important;

Published January 31, 2016 - Updated December 2, 2021

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