Support Article
CTI Toolbar Hold button double click results in error
SA-25862
Summary
When a CTI Agent double clicks the hold icon on CTI tool bar there is an error popup appears:
Error Messages
Failed to hold the call
Steps to Reproduce
- Login to CTI.
- Make agent status available.
- Place an inbound call.
- Put the line on hold.
- Double click the line throws error pop up.
Root Cause
This is expected behaviour.
Resolution
The PegaCALL button event configuration can be found in RULE-HTML-SECTION CHANNELSERVICES-DEVICE-PHONE-UI PEGACALLSECTION.
Under the Actions tab, the default event is configured with single click and not double click. The administrator can reconfigure the desire mouse events that suits the business needs.
Published July 29, 2016 - Updated December 2, 2021
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