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Support Article

CTI Transfer with interaction for outbound call



A CTI Agent made an outbound call. In the CTI Toolbar there are no options available to transfer the call with Interaction.

Error Messages

No errors. The option of Transfer with Interaction is not available.

Steps to Reproduce

1. Agent 1 creates an outbound interaction.
2. Agent 1 realizes that it needs consultation so transfers the call to agent 2 using warm transfer.
3. No option is displayed to transfer the call with interaction using warm or blind.

Root Cause

This issue was determined to be a product enhancement request.


Transfer with interaction for outbound call is not a function that is supported out-of-the-box in current versions of PegaCALL.

Published August 5, 2016 - Updated December 2, 2021

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