Support Article
CTILink error after new install
SA-11598
Summary
Getting missing DLL on Window 2008 server.
Error Messages
Popup error box:
CTILink.exe - System Error
The program can't start because ATL71.DLL is missing from your computer. Try reinstalling the program to fix this problem.
Steps to Reproduce
install Pegacall 5.5sp1
Root Cause
The DLL that is missing is related to Visual Studio (most likely visual C++) and is not something that Pega would supply.
https://social.msdn.microsoft.com/Forums/vstudio/en-US/00dcefc1-99ce-4ca6-b62b-934ba5b7c43f/redistribute-atl71dll
You may inquire with the admin who supports that windows box to see if they can install the distributable dll.
Resolution
Install DLL or visual studio package that contains the DLL.
Published July 14, 2015 - Updated October 8, 2020
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