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Support Article

CTILink error after new install

SA-11598

Summary



Getting missing DLL on Window 2008 server.

Error Messages



Popup error box:

CTILink.exe - System Error

The program can't start because ATL71.DLL is missing from your computer. Try reinstalling the program to fix this problem.


Steps to Reproduce



install Pegacall 5.5sp1

Root Cause



The DLL that is missing is related to Visual Studio (most likely visual C++) and is not something that Pega would supply.  
https://social.msdn.microsoft.com/Forums/vstudio/en-US/00dcefc1-99ce-4ca6-b62b-934ba5b7c43f/redistribute-atl71dll

You may inquire with the admin who supports that windows box to see if they can install the distributable dll.
 

Resolution



Install DLL or visual studio package that contains the DLL. 
Suggest Edit

Published July 14, 2015 - Updated October 8, 2020

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