SA-25647

Summary

Custom agent with auto-queue management does not pick the queue items and processing.

Error Messages

Not Applicable

Steps to Reproduce

1. Create a queue item class as System-Queue-XXXX.
2. Create an agent, which will process the queue items mentioned in Step 1.
3. Create an activity, which will queue items of class System-Queue-XXXX.
4. Enable the agent to run.

Root Cause

An issue in the custom application code or rules:
A custom queue class was created as System-Queue-XXXX to identify specific queue items and a custom agent was created to process all these queue items. Custom Agent activity is in Application class instead of queue class System-Queue-XXXX. Refer to Pega 7.1.9 Help. Navigate to Reference > Activity methods > Queue-for-Agent section.

Resolution

Perform the following local-change:

1. Include Custom Agent activity in Custom queue class.
2. Use Java method and PublicAPI to queue item for agent instead of Queue-for-Agent method.
3. Provide Item or Work Page as primary Page for activity step, where Java step is used to queue item for agent.