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Support Article

Custom Login Screen does not load after upgrade



Following an upgrade from 5.5 to 7.1.9 the Custom Login Screen (web-login html) does not load.  Instead the default Pega 7 login screen is displayed.

Error Messages

Not Applicable 

Steps to Reproduce

  1. Goto Pega URL. 
  2. Standard Pega 7 login screen appears

Root Cause

The system name was set to "prpc" and the associated browser requestor access group did not grant access to the ruleset containing the custom version of web-login.  


It is not possible to use the system name "prpc" as this is locked down as a safety measure.

Change the system name to Pega (or something else of your choice), and update the relevant browser requestor access group to allow unauthenticated users access to the ruleset containing the custom version of web-login.  

The following PDN article explains configuring a custom login screen in Pega 7.



Published January 4, 2017 - Updated October 8, 2020

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