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Support Article

Custom Login Screen does not load after upgrade

SA-31808

Summary



Following an upgrade from 5.5 to 7.1.9 the Custom Login Screen (web-login html) does not load.  Instead the default Pega 7 login screen is displayed.


Error Messages



Not Applicable 


Steps to Reproduce

  1. Goto Pega URL. 
  2. Standard Pega 7 login screen appears

Root Cause

The system name was set to "prpc" and the associated browser requestor access group did not grant access to the ruleset containing the custom version of web-login.  

Resolution



It is not possible to use the system name "prpc" as this is locked down as a safety measure.

Change the system name to Pega (or something else of your choice), and update the relevant browser requestor access group to allow unauthenticated users access to the ruleset containing the custom version of web-login.  

The following PDN article explains configuring a custom login screen in Pega 7.


https://pdn.pega.com/customizing-pega-7-login-screen

 

 

Published January 4, 2017 - Updated October 8, 2020

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