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Support Article

Customer 360 view takes more than 10 seconds to display



In the Pega Customer Service (CS) portal, after searching for a user, the Customer 360 Composite takes more than 10 seconds to display. This occurs in the Internet Explorer 11 browser.

Error Messages

Not Applicable

Steps to Reproduce

  1. Launch the CS portal.
  2. Select Search from menu and enter the user ID.
  3. Click the Search button.

Root Cause

A defect or configuration issue in the operating environment.
Time is lost due to browser performing the styling. 

For more information refer to the Microsoft article, 
Matching CSS attribute rules is very slow, Issue #13348719.


As a local-change, switch to Microsoft Edge, Chrome, Safari or Firefox browsers.

If unable to switch the browser, reduce the CSS file generated by the skin.

Perform the following steps:
  1. Open the application skin in Designer Studio.
  2. Identify the formats that are not in use.
  3. Select the format that has no references.
  4. Disable the format from the Actions menu.

Published February 28, 2019 - Updated December 2, 2021

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