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Support Article

Cyrillic characters display incorrectly when report is exported

SA-73886

Summary



When exporting a report with Cyrillic characters to PDF, the Cyrillic characters are converted to special characters such as 'æ ̈a手å ̧‚' in the generated PDF.


Error Messages



Not Applicable


Steps to Reproduce

  1. Create a report with Cyrillic characters.
  2. Export the report as a PDF.

Root Cause



Cyrillic font files were not present on the server. The font file provided, was included in the server and the following parameters were added in the pyPDFSettings activity:
  • Param.pyPDFFontsDirectory
  • Param.pyPDFEmbedFont
However, the Cyrillic font did not display correctly. This was because the the parameters were added to the pyPDFSettings which was in the class Rule-Obj-HTML.


Resolution



Perform the following local-change:

Add the parameters in pyPDFSettings present in the Rule-Obj-ReportDefinition class.

Tags:

Pega Platform 7.4 Pega Platform Platform

Published February 27, 2019 - Updated December 2, 2021

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