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Support Article

Cyrillic characters display incorrectly when report is exported



When exporting a report with Cyrillic characters to PDF, the Cyrillic characters are converted to special characters such as 'æ ̈a手å ̧‚' in the generated PDF.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a report with Cyrillic characters.
  2. Export the report as a PDF.

Root Cause

Cyrillic font files were not present on the server. The font file provided, was included in the server and the following parameters were added in the pyPDFSettings activity:
  • Param.pyPDFFontsDirectory
  • Param.pyPDFEmbedFont
However, the Cyrillic font did not display correctly. This was because the the parameters were added to the pyPDFSettings which was in the class Rule-Obj-HTML.


Perform the following local-change:

Add the parameters in pyPDFSettings present in the Rule-Obj-ReportDefinition class.

Published February 27, 2019 - Updated December 2, 2021

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