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Support Article

DashBoard Chart Displaying with Filters when there is no Case



User included a section in dashboard harness. Added Bar-Clustered Chart Control inside the section. User used data page with report definition as a source for chart control.

When there are no data, Chart should not be displayed. However, empty chart with empty record is displayed with filters.

Error Messages

Not applicable

Steps to Reproduce

1.Create a section which is included in Dashboard Harness.
2.Add Bar-Clustered Chart in that section  which source type is Data Page.
3.Note that Data page source is report definition. When there is no data, chart should not have displayed.

Root Cause

The summary report that the user has configured for the chart is returning one record.

Because of this the chart is displaying empty. The value of pxResultCount for case count is one which is found in clipboard page. The value of pxResultCount for other charts is zero.


User is suggested following  local-change to modify the Report Definition or source the Data Page with an activity:

This activity will in turn call Report Definition and delete the results if values are zero.


Published November 15, 2016 - Updated October 8, 2020

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