Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Data import by Interaction History import shapes is inconsistent



Data import by Interaction History import shapes is inconsistent. This occurs when there are multiple shapes in the strategy.

For example, in the below strategy, LH1 and LH2 are identical but only LH2 is returns data during testing.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Create a strategy with multiple Interaction History import shapes that use the same criteria
  2. Test the strategy. Some of the import shapes return data, while others do not

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-42483.

Published March 20, 2018 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us