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Support Article

Data instance form rule unavailable



PRPC 6.1 is upgraded to Pega Platform 7.2.

Post Pega 7.1.9, forms are removed and moved to sections/harness.

For more information, refer to:

The below Data instance forms are unavailable:
  • Data-Operator-Security-Level1
  • Data-Operator-Security-Level2
  • Data-Operator-Security-Level3

Since the forms are unavailable, unable to edit in Pega Platform 7.2. These rules are a part of Pega Smart Investigate for Payments.

Error Messages

Not Applicable

Steps to Reproduce

  1. Install Pega Smart Investigate for Payments on Pega Platform 7.2. This is on a cloud instance of the Pega.
  2. Navigate to the Application tab.
  3. Display the Data-Operator-Security-Level1 instances.
  4. Double click the DATA-OPERATOR-SECURITY-LEVEL1 XXXX instance. The data instance opens in an XML page instead of the expected form.

Root Cause

Pega Platform 7.2 does not support the RuleForm which the classes use.


Apply HFix-28280.

Published March 18, 2020 - Updated October 8, 2020

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