Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Data Loss after saving the child case



Data is lost from the child case after the it is saved using the Save For Later button.

Error Messages

Error in Tracer:
The reference @isPageLocked(tools, myStepPage) is not valid. Reason: FUAInstance-NullMyStepPage

Steps to Reproduce

  1. Configure an initial screen to enter basic details.
  2. Configure the Create or Submit button such that a parent case and a child case are created in parallel on click of the button.
  3. Add data and save.
  4. Open the child case from work list.

Root Cause

A defect in Pegasystems’ code or rules. The pyWorkpage is populated with parent information instead of child information.


Apply HFix-35237

Published August 21, 2017 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us