Support Article
Data Loss after saving the child case
SA-40539
Summary
Data is lost from the child case after the it is saved using the Save For Later button.
Error Messages
Error in Tracer:
The reference @isPageLocked(tools, myStepPage) is not valid. Reason: FUAInstance-NullMyStepPage
Steps to Reproduce
- Configure an initial screen to enter basic details.
- Configure the Create or Submit button such that a parent case and a child case are created in parallel on click of the button.
- Add data and save.
- Open the child case from work list.
Root Cause
A defect in Pegasystems’ code or rules. The pyWorkpage is populated with parent information instead of child information.
Resolution
Apply HFix-35237
Published August 21, 2017 - Updated October 8, 2020
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