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Support Article

Data is not available in Audit tab

SA-84107

Summary



History information or  data is unavailable in the Audit tab.


Error Messages



Not Applicable


Steps to Reproduce

  1. Launch the portal.
  2. Click the Audit tab of any case.


Root Cause



The section is not included in the Audit tab.


Resolution



Perform the following local-change:
  1. Navigate to the pyCaseContent(ID).
  2. Add a new section in the Audit Dynamic Layout and provide the pyCaseAudit section name.
  3. Save and Run the case.
Suggest Edit

Published August 19, 2019 - Updated December 2, 2021

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