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Support Article

Data is not available in Audit tab



History information or  data is unavailable in the Audit tab.

Error Messages

Not Applicable

Steps to Reproduce

  1. Launch the portal.
  2. Click the Audit tab of any case.

Root Cause

The section is not included in the Audit tab.


Perform the following local-change:
  1. Navigate to the pyCaseContent(ID).
  2. Add a new section in the Audit Dynamic Layout and provide the pyCaseAudit section name.
  3. Save and Run the case.

Published August 19, 2019 - Updated December 2, 2021

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