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Support Article

Data transform is not invoked on selecting 'Refresh when' option



Data transform is not invoked on selecting 'Refresh when' option.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Open the Customer Service sample application
  2. Find an account
  3. Start a research interaction
  4. Select the 'refresh when' option on the section which contains invocation of a data transform
  5. Add task and close the account

Root Cause

The CPMCompositesContainer section which contains CPMAccountData has a refresh configured on it (refresh on the flow action). When a parent section has a refresh configured on it, the refresh on the child is not triggered.


Perform the following local-change:

Update the CPMInteractionDriver flow action by checking 'Run Data Transform' check box and select the data transform that requires to be invoked.


Published August 24, 2018 - Updated December 2, 2021

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