Support Article
Data transform is not invoked on selecting 'Refresh when' option
SA-62493
Summary
Data transform is not invoked on selecting 'Refresh when' option.
Error Messages
Not Applicable.
Steps to Reproduce
- Open the Customer Service sample application
- Find an account
- Start a research interaction
- Select the 'refresh when' option on the section which contains invocation of a data transform
- Add task and close the account
Root Cause
The CPMCompositesContainer section which contains CPMAccountData has a refresh configured on it (refresh on the flow action). When a parent section has a refresh configured on it, the refresh on the child is not triggered.
Resolution
Perform the following local-change:Update the CPMInteractionDriver flow action by checking 'Run Data Transform' check box and select the data transform that requires to be invoked.
Tags:
Published August 24, 2018 - Updated December 2, 2021
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