Support Article
DatabaseException while logging in to the system
SA-77642
Summary
DatabaseException while logging in to the system.
Error Messages
[tp-apr-8080-exec-117] [ ] [ ] [ ] (nternal.store.DataStoreManager) ERROR abc.pegacloud.net|127.0.0.1 - Error occurred performing a "read" operation in a transaction
com.pega.pegarules.pub.database.DatabaseException: Database-General There was a problem opening a database instance SYSTEM-REQUESTOR-CONTEXT ���=U�U �B� EO6FDKAE72P5RZ8SAA 0 22021 ERROR: invalid byte sequence for encoding "UTF8": 0x00
DatabaseException caused by prior exception: org.postgresql.util.PSQLException: ERROR: invalid byte sequence for encoding "UTF8": 0x00
| SQL Code: 0 | SQL State: 22021
at com.pega.pegarules.data.internal.access.ExceptionInformation.createAppropriateExceptionDueToDBFailure(ExceptionInformation.java:381) ~[prprivate.jar:?]
at com.pega.pegarules.data.internal.access.ExceptionInformation.createExceptionDueToDBFailure(ExceptionInformation.java:360) ~[prprivate.jar:?]
at com.pega.pegarules.data.internal.store.AutoCommitTransaction.performQuery(AutoCommitTransaction.java:387) ~[prprivate.jar:?]
.................................
at com.pega.pegarules.data.internal.access.ExceptionInformation.createExceptionDueToDBFailure(ExceptionInformation.java:360) ~[prprivate.jar:?]
at com.pega.pegarules.data.internal.store.AutoCommitTransaction.performQuery(AutoCommitTransaction.java:387) ~[prprivate.jar:?]
.................................
Caused by: org.postgresql.util.PSQLException: ERROR: invalid byte sequence for encoding "UTF8": 0x00
at org.postgresql.core.v3.QueryExecutorImpl.receiveErrorResponse(QueryExecutorImpl.java:2476) ~[postgresql-42.1.1.jar:42.1.1]
at org.postgresql.core.v3.QueryExecutorImpl.processResults(QueryExecutorImpl.java:2189) ~[postgresql-42.1.1.jar:42.1.1]
at org.postgresql.core.v3.QueryExecutorImpl.receiveErrorResponse(QueryExecutorImpl.java:2476) ~[postgresql-42.1.1.jar:42.1.1]
at org.postgresql.core.v3.QueryExecutorImpl.processResults(QueryExecutorImpl.java:2189) ~[postgresql-42.1.1.jar:42.1.1]
Steps to Reproduce
Unknown.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Install or update to Pega 8.1.4 or Pega 8.2.1.Published August 19, 2019 - Updated December 2, 2021
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