Delivery Status Notification (DSN) not working
SummaryWhen an EmailListener receives a DSN (Delivery Status Notification) from Google Mail, the respective properties in created clipboard or work object are blank or not populated, even though the same were configured in the Service Email rule and the DSN checkbox was checked in the listener instance.
Error MessagesNot applicable
Steps to Reproduce
The issue is a well known problem of Google Mail: their DSNs do not follow any of the rules introduced by other email systems, therefore it is not really possible to identify a DSN automatically.
ResolutionThe issue will be covered in an upcoming release.
Published November 7, 2016 - Updated November 18, 2016