Support Article
Dirty modal dialog displays for the Review harness
SA-80586
Summary
When opening a case in the Review harness and re-launching the screen without closing the open item, the Pega dirty modal window displays.
Error Messages
Case-V-XXXX is already opened. Do you want to reload the same?
Steps to Reproduce
- Navigate to the user's worklist.
- Open a case in the Review harness.
- Return to the user's worklist without closing the Review harness.
- Reopen the same work item.
Root Cause
This behavior is as per Pega product design.
Resolution
Perform the following local-change:
- Use the pega.desktop.openWorkByHandle JavaScript function instead of the 'Open select item' action.
- In this function, pass the skipConflictCheck parameter as true (the dirty popup does not display).
Published August 15, 2019 - Updated December 2, 2021
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