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Support Article

Dirty modal dialog displays for the Review harness

SA-80586

Summary



When opening a case in the Review harness and re-launching the screen without closing the open item, the Pega dirty modal window displays.


Error Messages



Case-V-XXXX is already opened. Do you want to reload the same?


Steps to Reproduce

  1. Navigate to the user's worklist.
  2. Open a case in the Review harness.
  3. Return to the user's worklist without closing the Review harness.
  4. Reopen the same work item.


Root Cause



This behavior is as per Pega product design.


Resolution



Perform the following local-change:
  1. Use the pega.desktop.openWorkByHandle JavaScript function instead of the 'Open select item' action.
  2. In this function, pass the skipConflictCheck parameter as true (the dirty popup does not display).

Suggest Edit

Published August 15, 2019 - Updated December 2, 2021

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