Support Article
Disable Page passivation does not work after change in setting
SA-51350
Summary
On disabling passivation by adding the below element in the prConfig.xml, all active pages and threads persist in the Pegadata.pr_page_store.
<env name="initialization/persistrequestor/usepagelevelpassivation"value="false"/>
Error Messages
Not Applicable
Steps to Reproduce
- Disable passivateRequestor setting.
- Add the below setting to prconfig on all the nodes.
<env name="initialization/persistrequestor/usepagelevelpassivation" value="false" />
- Restart the system to clear cache.
- Truncate records parallely from the below tables.
Pegadata.pr_sys_context
Pegadata.pr_page_store
- Restart the server.
- Log in to User portal.
- Open cases (pages or threads) in multiple tabs. Similar number of records are added to the table.
Root Cause
Passivation switch is deprecated.
Resolution
Here's the explanation for the reported behavior:
The usepagelevelpassivation switch is deprecated in Pega 7.2.
Published November 29, 2018 - Updated October 8, 2020
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