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Support Article

Discard popup does not display on canceling after changing data



On performing any action and canceling the assignment, the discard popup does not display for the user case.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Open a user case
  2. Navigate to Actions and update the case
  3. Cancel the assignment. The popup does not display and the assignment is directly canceled

Root Cause

A software use or operation error. User has included the pzDisableDirtyCheck section to suppress the dirty check.


Perform the following local-change:

Remove the pzDisableDirtyCheck section from the case.


Published April 11, 2019 - Updated December 2, 2021

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