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Support Article

doFormSubmit displays a blank screen instead of Busy indicator



User clicks the Navigation menu (Actions>Save). However, a blank screen displays for a few seconds before the screen loads correctly. The Busy indicator is unavailable during this process.

This Save action uses a run script to invoke doFormSubmit and a custom activity.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a Navigation rule
  2. Invoke run script: doFormSubmit function with custom activity
  3. Create a section with Menu control
  4. Invoke the Navigation rule

Root Cause

A defect in Pegasystems’ code or rules. While processing Ajax call, the Busy indicator is getting hidden and a blank screen displays due to server latency.


This issue is addressed in Pega 8.3.1 and 8.3.2.



Published June 10, 2020 - Updated December 2, 2021

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