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Support Article

doOpenWorkItem Script not behaving correctly

SA-20771

Summary



The doOpenWorkItem Script is not behaving properly when double clicking a row in a list view in a browser other than IE (tested Firefox and Chrome). On doing double click on the row, the workobject does not open and users get a dirty pop-up message, saying 
"Work Object Already Open. Would you like to reopen the item and lose any unsaved changes?" 

Configuration:


Error Messages



Browser Message:

Work Object Already Open

Would you like to reopen the item and lose any unsaved changes?

Steps to Reproduce



1. Create a flow with an assignment that contains a ListView control (use a listview that uses the doOpenWorkItem script for double clicks)
2. Log in to application using latest version of Chrome or Firefox
3. Run Flow
4. Double click a row in order to open a work item


Root Cause



User had overwritten the Confirm harness.

Resolution

Remove the customization from confirm harness.

Suggest Edit

Published March 16, 2016 - Updated October 8, 2020

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