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Support Article

Double scroll appears in PegaNBAM offer negotiation screen

SA-34087

Summary



User is seeing double scroll in Pega NBAM Offer Negotiation screen Pega Next-Best-Action Advisor 7.21.

Error Messages



Not Applicable


Steps to Reproduce



1.Login with [email protected]/rules.
2.Launch
Next Best Action Advisor (NBAA) portal.
3.Search for the Customer.
4.Click Offer Negotiation option.


Root Cause



A defect in Pegasystems’ code or rules.

In css file application-custom-css (RS:PegaNBAMC-UI:07-21-01), style attribute overflow was below to auto, which was causing the double scrolls to appear.


.modal-scroll-panel, .screen-layout-region-main.screen-layout-region-main-middle.not-nav {
overflow: auto;
} ​

Resolution



Perform the following local-change step:

Overwrite the css as below to resolve the issue.


.modal-scroll-panel, .screen-layout-region-main.screen-layout-region-main-middle.not-nav {
overflow: inherit;
} ​



Published March 15, 2017 - Updated December 2, 2021

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