Support Article
Download fails with ReferenceError: ActiveXObject is not defined
SA-27751
Summary
Download fails with an AcitveX error in Firefox. Firefox 38.2 is used. However, this issue does not occur in Internet Explorer.
Error Messages
ReferenceError: ActiveXObject is not defined
Steps to Reproduce
Click the file-download link in any flow.
Root Cause
An issue in the custom application code or rules:
ActiveX is not supported by Firefox.
Resolution
Use Internet Explorer instead of Firefox to use this functionality.
Published September 13, 2016 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.