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Support Article

Download fails with ReferenceError: ActiveXObject is not defined



Download fails with an AcitveX error in Firefox. Firefox 38.2 is used. However, this issue does not occur in Internet Explorer.

Error Messages

ReferenceError: ActiveXObject is not defined

Steps to Reproduce

Click the file-download link in any flow.

Root Cause

An issue in the custom application code or rules:
ActiveX is not supported by Firefox.


Use Internet Explorer instead of Firefox to use this functionality.

Published September 13, 2016 - Updated October 8, 2020

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