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Drag and Drop assignment feature with skills



When manually transferring work objects which require skills between operators by using the drag and drop feature, work objects are not prevented from being transferred to a user without the necessary skills.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Log onto the manager portal.
  2. Try to drag and drop a work object, from operator 1 to operator 2 while operator 2 lacks the required skill.

Root Cause

This is working as designed.


Here’s the explanation for the reported behavior: When doing a manual transfer, skills are not considered.


Published August 27, 2015 - Updated October 8, 2020

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