Support Article
Drag and Drop assignment feature with skills
SA-13416
Summary
When manually transferring work objects which require skills between operators by using the drag and drop feature, work objects are not prevented from being transferred to a user without the necessary skills.
Error Messages
Not Applicable.
Steps to Reproduce
- Log onto the manager portal.
- Try to drag and drop a work object, from operator 1 to operator 2 while operator 2 lacks the required skill.
Root Cause
This is working as designed.
Resolution
Here’s the explanation for the reported behavior: When doing a manual transfer, skills are not considered.
Published August 27, 2015 - Updated October 8, 2020
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