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Support Article

Drag and drop file attachment does not work in Firefox

SA-25721

Summary



Files open instead of uploading the contents.

Error Messages



Not Applicable

Steps to Reproduce

  1. Open the attachment section.
  2. Drag and drop a file in Firefox.

Root Cause



Drag and drop is not supported because it uses ActiveX, which is only in Internet Explorer.

Resolution



When non-Internet Explorer browser is used, a screen without the option is opened: 

  2016-07-11 12_56_44-Customer Request 2.png
In Pega 7, ActiveX dependency of this feature is removed. It uses HTML 5 approach to make the feature browser agnostic. Backporting that effort is not feasible because HTML 5 is not used in PRPC 6.
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Published July 27, 2016 - Updated October 8, 2020

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