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Support Article

Drag and Drop routes to incorrect work basket

SA-45041

Summary



Drag and drop routes the worklist or workbasket item to an incorrect work basket and displays the incorrect workbasket name on hover.


ERROR MESSAGE

Not Applicable


Steps to Reproduce

  1. Log in to the Manager portal. Validate if team members and workbaskets are large.
  2. Add a scrollbar for the team members.
  3. Drag the worklist item to team members first and scroll to top of the workbasket.


Root Cause



Pega 7.2.2 does not support this use case. Dashboard widgets cannot have scrollbars.


Resolution



Perform either of the following local-changes:
  • Remove the scrollbars from Dashboard widgets.
  • Scroll to the desired position and drag the work item over.

Suggest Edit

Published March 23, 2018 - Updated October 8, 2020

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