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Support Article

Drill-down report does not work as expected

SA-16607

Summary



When clicking on a column in a summary view, the drill-down report (displayed in a list view) displays all the items associated with the row (CSR name) in the summary view, and not just those specific to the column that was clicked (Last SWIFT Action Taken).

The summary view is only grouped by the CSR name, but it is expected that the drill-down only displays the items for that CSR that match the "Last SWIFT Action Taken" count that was clicked and not all items for the CSR.


Error Messages



Not Applicable


Steps to Reproduce



1. Create a few cases for different Operator ID.
2. Have a SummaryView Report which drills down to a ListView Report.

Following are the configurations for SummaryView Report. (please ignore the names of the SummaryView Report in Screenshots).






 

Following are the configurations for ListView Report.


          

            

           


          


Root Cause



The reported behavior works the way the product is designed .

Resolution



An enhancement request has been created for consideration by Pega Product Management.

However, one possible solution to the above requirement with the existing product design is to use two-level drill-down. User can use a SummaryView report that drills down to another SummaryView report which further drills down to a ListView report.
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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