Support Article
Drop-down actions issue
SA-38661
Summary
A drop-down is configured with Onchange actions.
When using mouse and selecting through an option quickly is submitting incorrect option. This is only happening when using key board, works fine when using mouse.
Error Messages
Not Applicable
Steps to Reproduce
1. Configure a drop down as below, with more than one action that would submit the option. In the screen shot it is:
a) post value
b) refresh the section
2. And then interlace them with actions that would depend on this selected option. In this screen shot it is:
a) Run data transform
b) Run Activity.
Root Cause
This is a configuration issue. Submitting the selected option more that once is causing different values to be submitted for same drop down if the user moves through the drop-down options quickly through mouse.
Resolution
Adjust the configuration of actions for onchange of drop-down to submit the selection only once.
And the other actions would leverage only this once submitted option.
Published July 10, 2017 - Updated October 8, 2020
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