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Support Article

Dropdown is not selectable with Mozilla firefix Browser



User could not able to select a drop down button only in Mozilla browser. But it is working fine with other browser.

Error Messages

Not Applicable

Steps to Reproduce

  1. Login into the application.
  2. Launch a pricing waiver case
  3. Finish the Pricing section
  4. And then give proceed to review.when the user opens and navigate to routing info screen
  5. Approval Level drop down cannot be selected.

Root Cause

A software use or operation error. As per the user requirement, After the drop down selection, the particular section should be refresh. So the user updated the action and events in the section property.


A defect or configuration issue in the operating environment.
Remove the actions added in the section property and update the same in the "Approval Level" drop down property.
Based on the drop down selection, section should be refresh. So user should update the actions and event in the corrosponding cell properties. Not to update in section property.


Published November 24, 2016 - Updated October 8, 2020

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