Support Article

Duplicate emails sent post upgrade to Pega 7.3.1

SA-69853

Summary

Post upgrade to Pega 7.3.1, duplicate emails are generated when an email is sent to a work party with multiple entries (that is, Interested and Interested_02).

Error Messages

Not Applicable

Steps to Reproduce

Create a work party role which allows multiple participants. (for example. Interested).
Run the case.
Add two Interested parties to the work object (Interested and Interested_02).
Send an email to the work party using the pzSendEmail activity. One email is sent to Interested and Interested_02, while a second email is sent to only Interested_02.

Root Cause

If the role given for the PartyRole parameter repeats, each work party present will receive a separate correspondence. In the email, when additional parties are specified (to/cc/bcc), those parties are included on each of the separate emails sent out.

Resolution

Perform the following local-change:

Call the pzSendEmail activity which internally calls the SendSimpleEmail to send mails.
Pass the parameters in the Current Parameter page to bypass the PartyRole which is marked as required.