Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Duplicate emails sent post upgrade to Pega 7.3.1



Post upgrade to Pega 7.3.1, duplicate emails are generated when an email is sent to a work party with multiple entries (that is, Interested and Interested_02).

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a work party role which allows multiple participants. (for example. Interested).
  2. Run the case.
  3. Add two Interested parties to the work object (Interested and Interested_02).
  4. Send an email to the work party using the pzSendEmail activity. One email is sent to Interested and Interested_02, while a second email is sent to only Interested_02.

Root Cause

If the role given for the PartyRole parameter repeats, each work party present will receive a separate correspondence. In the email, when additional parties are specified (to/cc/bcc), those parties are included on each of the separate emails sent out.


Perform the following local-change:
  1. Call the pzSendEmail activity which internally calls the SendSimpleEmail to send mails.
  2. Pass the parameters in the Current Parameter page to bypass the PartyRole which is marked as required.

Published March 30, 2019 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us