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Support Article

DWA does not work with redirects



Directed Web Access (DWA) is in use with the Public Link URL https://<your_host>/<your_app>/PRServlet. Email messages with links like the following example were received:


<your_app> is the key piece. There is a web proxy in use that points requests going to

An error occurred when users clicked the links in email messages.

Error Messages

Access Denied

Steps to Reproduce

Click the link in a received email message.

Root Cause

This is working as designed.

The pxThread.pxReqURI property for users clicking the DWA link is http://...../<my_domain>/PRServlet, which will not work and is not supported when the Public Link URL is http://...../<my_domain>/<my_app>/PRServlet.

If the pxThread.pxReqURI is http://...../<my_domain>/PRServlet, the Public Link URL should be http://...../<my_domain>/PRServlet.


An enhancement request, FDBK-14779, has been created for consideration by Pega Product Management.

Published April 8, 2016 - Updated October 8, 2020

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