SA-21593

Summary

Directed Web Access (DWA) is in use with the Public Link URL https://<your_host>/<your_app>/PRServlet. Email messages with links like the following example were received:

https://<your_host>/Path/<your_app>/PRServlet/DjMHov0UR3NC4tOfNHZWg0ctLeeQ4GZc*/!STANDARD?pzSignature=IPYyIBS12Wj14jR57Z875…

<your_app> is the key piece. There is a web proxy in use that points requests going to
https://<your_host>/Path/<your_app>/PRServlet...
to
https://<your_host>/Path/PRServlet

An error occurred when users clicked the links in email messages.

Error Messages

Access Denied

Steps to Reproduce

Click the link in a received email message.

Root Cause

This is working as designed.

The pxThread.pxReqURI property for users clicking the DWA link is http://...../<my_domain>/PRServlet, which will not work and is not supported when the Public Link URL is http://...../<my_domain>/<my_app>/PRServlet.

If the pxThread.pxReqURI is http://...../<my_domain>/PRServlet, the Public Link URL should be http://...../<my_domain>/PRServlet.

Resolution

An enhancement request, FDBK-14779, has been created for consideration by Pega Product Management.