Support Article
EBDR Form is not submitted with chargeback
Summary
When creating a chargeback using MasterCOM, the External Billing Document Request (EBDR) Form is not sent on invoking the Create Chargeback service. The logic in step 1.1 is incorrect in the CreateZipFileForMCOM activity. It loops through the attachments looking for files with .pyMemo that contains _FC or _SC. However, the EBDR forms are not created with the text in the names and the attachment is not sent in the request with the service.
Error Messages
Not Applicable
Steps to Reproduce
- Create a MasterCard case with MasterCOM enabled
- Create a chargeback that has an EBDR Form generated
- Invoke D_CreateCB
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-55275.
Tags:
Published September 6, 2019 - Updated December 2, 2021
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