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Support Article

EBDR Form is not submitted with chargeback



When creating a chargeback using MasterCOM, the External Billing Document Request (EBDR) Form is not sent on invoking the Create Chargeback service. The logic in step 1.1 is incorrect in the CreateZipFileForMCOM activity. It loops through the attachments looking for files with .pyMemo that contains _FC or _SC. However, the EBDR forms are not created with the text in the names and the attachment is not sent in the request with the service.


Error Messages

Not Applicable   

Steps to Reproduce

  1. Create a MasterCard case with MasterCOM enabled
  2. Create a chargeback that has an EBDR Form generated 
  3. Invoke D_CreateCB

Root Cause

A defect in Pegasystems’ code or rules. 


Apply HFix-55275.


Published September 6, 2019 - Updated December 2, 2021

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