Support Article

EDI 834 file import is very slow



User is using Pega 7.1.7 with Healthcare Industry Foundation 7.12.

User has reported poor performance while loading of the Electronic data interchange (EDI) file.

Once the file listener picks-up the EDI file of approximately size 6 MB, the processing takes 2-3 hours to complete.

Investigation of debug logs suggests maximum time is being consumed while parsing of the delimited files.

Error Messages

Not Applicable

Steps to Reproduce

  1. Import EDI 834 files using Pega provided OOTB activities in Healthcare Industry Foundation 7.12.
  2. Observe that the import process is very slow and takes 2-3 hours to complete.

Root Cause

This issue was determined to be a product enhancement request in Pega Healthcare Industry Foundation framework.


An enhancement request, FDBK-18240, has been created for consideration by Pega Product Management.

Published February 13, 2017 - Updated February 23, 2017

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