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Support Article

Email addresses with valid single quote hit validation error



Error message displays on screen when the Sales Automation application flow encounters an operator email address containing an apostrophe (single quote).

Error Messages

Invalid email address

Steps to Reproduce

  1. Update an operator in the system to have the email address with the special character 'Single Quote' in it, for example: first.o'[email protected]
  2. Run any flow referencing this operator. For example, adding this operator as a work party to any case.

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-41640

Published March 30, 2018 - Updated December 2, 2021

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