Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Email attachment issue on using Corr-New Pega OOTB rule



Email is not attached to the paperclip history of workobject when Corr-New Pega OOTB rule is used.

Error Messages

Not Applicable 

Steps to Reproduce

1. Create a request
2. Attach a document and send it to a Party.
3. Resolve complete the request
4. Email has been received to user but it is not attached to the workobject.

Root Cause

This is due to an issue in the custom application code.

CorrAttach activity was not called in the custom activity after calling CorrNew. CorrAttach is responsible for attaching the correspondence to the workobject.


To resolve the issue, add the sixth step in the activity by calling CorrAttach activity.

Published August 27, 2015 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us