Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Email attachment PDF is blank



A PDF file is generated and sent as an email attachment. However, the attached file in the received email is blank. The out-of-the-box SendEmailNotification activity is used to send the email.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a button labeled UpdatePO in a section.
  2. On click of the button, add a Refresh Section action to invoke the UpdatePOInfo activity.
  3. Create an HTML rule to include this section.
  4. Create an UpdatePOInfo activity to generate the PDF content and send it as an attachment using the SendEmailNotification activity.

Root Cause

A defect in Pegasystems’ code or rules: PD4ML JAR.


Perform the following local-change:

Set the Param.UITemplatingStatus property as 'N' in the first step of the UpdatePOInfo activity.

Published December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us