Support Article
Email body does not display in Triage cases
KCP-182
Summary
When an email body consists of multiple lines of text, the email body does not display in Triage cases.
Error Messages
Not Applicable
Steps to Reproduce
- Configure an Email Listener or Email Channel in Pega Platform 8.4.
- Send a mail to the receiver email account to create an Email Triage case.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
This feature is implemented in Pega Platform 8.4.2.
Tags:
Published December 2, 2021
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