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Support Article

Email body format not retained when auto reply is sent



While sending an auto-reply using the pxReply activity from the Interaction Portal or using Channel Auto Reply, the borders are missing for the table in the email body.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Create a section with a table
  2. Add the section to Correspondence rule
  3. Send the correspondence using the pxReply activity

Root Cause

A third-party product issue. The issue is with Outlook which removed the added styles, class attributes, and inline styles. 


Perform the following local-change: 
  1. Open the pyInvolved_pulseDiscussion Correspondence rule
  2. Click the Edit mode button and select source only
  3. Add the below code in the Correspondence rule:

    table[class*="mcnCaptionBlock"] tbody[class*="mcnCaptionBlockOuter"] table tbody tr  th,
    table[class*="mcnCaptionBlock"] tbody[class*="mcnCaptionBlockOuter"] table tbody tr table[class*="mcnCaptionRightTextContentContainer"] table td {
        border:1px solid black;


Published January 14, 2020 - Updated December 2, 2021

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