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Support Article

Email listener can't access shared folder via IMAP

SA-20843

Summary



Email listener is unable to access a shared folder via IMAP in PRPC 6.1 SP2.


Error Messages



"AUTHENTICATE failed"


Steps to Reproduce

  1. Configure an email server record to connect to mail server using IMAP and NTLM style authentication. The user ID field should present a shared folder name, not a traditional username.
  2. Test connection


Root Cause



A defect in Pegasystems’ code or rules

Resolution



Apply Hfix-9175

 

Tags:

Pega Platform Pega Platform 6.1 SP2 Data Integration

Published March 16, 2016 - Updated October 8, 2020

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