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Support Article

Email listener can't access shared folder via IMAP



Email listener is unable to access a shared folder via IMAP in PRPC 6.1 SP2.

Error Messages


Steps to Reproduce

  1. Configure an email server record to connect to mail server using IMAP and NTLM style authentication. The user ID field should present a shared folder name, not a traditional username.
  2. Test connection

Root Cause

A defect in Pegasystems’ code or rules


Apply Hfix-9175


Published March 16, 2016 - Updated October 8, 2020

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