Support Article
Email listener does not show inline images
SA-23485
Summary
When an email listener processes an inbound email with an image in the body of the message, the inline image does not show up in the Rich Text Editor (RTE). Instead, the RTE shows a generic image not available icon and has the image saved as an attachment.
Error Messages
Not Applicable
Steps to Reproduce
- Configure an email listener.
- Send an inbound email with an image in the body.
- Configure Rich Text Editor to show the email.
Root Cause
This issue was determined to be a product enhancement request.
Resolution
This issue is resolved in update release Pega 7.1.8. A new "Embed data for inline images into HTML" data option check box has been added to the listener rule form.
https://pdn.pega.com/sites/default/files/help_v718/procomhelpmain.htm#data-/data-admin-/data-admin-connect-/data-admin-connect-emaillistener/process.htm
Published May 21, 2016 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.