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Support Article

Email listener not working



User has created an email listener and a service email, which is referenced by the listener. The service email contains a service activity. It runs fine standalone, but the activity is not triggered from the email listener.

Error Messages

Not Applicable

Steps to Reproduce


Root Cause

An issue in the custom application code or rules:
User did not email the correct email address. After modification, that email is not attached to the work object. The email is not attached because there is no code in the service activity to attach it to the work object.


Perform the following local-change:
Email the correct email account, and call activity pyAttachApprovalEmail. This attaches the email to the work object.

Published February 27, 2017 - Updated October 8, 2020

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